Mlhd Privacy Policy — Your Information Is Completely Safe With Us

Mlhd (mlhd.pro) is one of Bangladesh's most trusted online Sports Betting platforms. We place the highest importance on the privacy and security of every user's personal information. This Privacy Policy will clearly explain what information mlhd collects, why we collect it, and how it is used and protected.

By creating an account on mlhd or using the platform, you agree to this Privacy Policy. We manage your information in accordance with international data protection standards and best practices.

Transparency is at the heart of our Privacy Policy — you'll always know where your data goes and why. mlhd never uses your information without your knowledge.

Mlhd only collects information that is strictly necessary for providing our services, ensuring security, and meeting legal obligations. We do not collect any excessive or unnecessary data.

Mlhd collects your information in the following ways. It is important that you have a clear understanding of each method.

• Provided directly: Information you provide through the registration form, KYC form, or when communicating with support.
• Automatic Collection: When you use the site, information such as your IP address, device details, and cookies is collected automatically.
• Payment Processor: Transaction details are received from the payment gateway during deposits and withdrawals.
• KYC Verification: Information is taken from documents uploaded during identity verification.
• Analytics Tools: Anonymous usage data is collected to analyze site performance.

Mlhd uses your information only for legitimate and necessary purposes. Under no circumstances is your data used for anything beyond those purposes.

• Account Management: To facilitate registration, login, KYC verification, and account security.
• Payment Processing: To process deposits and withdrawals quickly and securely.
• Customer Support: To address your questions, complaints, and support requests.
• Fraud Prevention: To detect suspicious activity and keep your account secure.
• Legal Obligation: To cooperate with legal investigations and meet regulatory requirements.
• Service Improvement: To analyze aggregated data and improve your overall experience.
• Contact: To send important updates, security alerts, and promotional offers (with your consent).

Mlhd does not share your personal information with third parties, though limited data sharing may be necessary in specific circumstances.

• Payment Provider: Only the information necessary to process transactions is shared with Mobile Pay, Nagad, Rocket, and banks.
• KYC Partner: Licensed third-party verification services may be used for identity verification.
• Legal Authority: Information may be disclosed in response to a court order or a lawful request from a law enforcement authority.
• Cybersecurity: Anonymized data may be shared with industry-recognized security partners for fraud prevention.

All parties with whom data is shared in the above cases are required to maintain the same level of privacy protection. Under no circumstances is data shared for marketing purposes.

The mlhd.pro website uses cookies. Cookies are small text files stored in your browser that help improve your browsing experience.

• Essential Cookies: These are essential for maintaining login sessions and enabling security features. Disabling them will prevent the site from functioning properly.
• Functional Cookies: Used to remember your preferences, such as language settings.
• Analytical Cookies: Collects anonymized data to understand which parts of the site are used most.

You can manage cookies through your browser settings. Please note that disabling essential cookies may prevent you from logging into your account.

Mlhd retains your data only for as long as necessary. Even after account closure, certain information may be kept for a defined period to meet legal obligations.

• Active account information: Retained for as long as your account remains active.
• KYC Documents: Retained for 5 years after account closure.
• Financial Transaction Records: Retained for up to 7 years (as required by law).
• Communication Records: Customer service conversations are retained for 3 years.
• Login & Technical Logs: Kept for 12 months for security purposes.

As an mlhd user, you have full rights over your own data. Your rights are detailed below:

• Right to Access: You may request to see what information we hold about you.
• Right to Rectification: You may request corrections to any inaccurate or outdated information.
• Right to Erasure: Under certain conditions, you may request that your data be deleted.
• Right to Restrict Processing: In certain cases, you may request that the use of your information be restricted.
• Data Portability: You may request a copy of your data in a standard, portable format.
• Right to Opt Out of Marketing: You can opt out of promotional emails and notifications at any time.

To exercise any of these rights, email us at support@mlhd.pro. We will respond within 30 business days.

Mlhd is strictly for users aged 18 and above. We do not knowingly collect information from minors. If we become aware that anyone under 18 has created an account, that account will be immediately closed and all associated data will be deleted.

Parents and guardians are urged to ensure their children do not access this platform. If we are made aware of any underage account, we will take immediate action.

Mlhd.pro may occasionally reference third-party services. These third parties have their own privacy policies, and mlhd has no control over how they use your data.

• Payment gateways (Mobile Pay, Nagad) operate under their own privacy policies.
• Mlhd is not responsible for how such third parties use your information.
• We recommend reviewing the relevant payment provider's policy.

Mlhd uses industry-leading security measures to keep your data safe. Our security infrastructure includes:

• Data Encryption: All data, both stored and in transit, is protected with AES-256 encryption.
• SSL Certificate: All web traffic is encrypted with TLS 1.3.
• Two-Step Verification: OTP verification is in place for account login.
• Firewall Protection: Advanced firewall and DDoS protection systems are active around the clock.
• Regular Security Audits: Third-party expert teams regularly audit our systems.
• Staff Training: All our staff receive regular training on data protection.

Mlhd may update this Privacy Policy from time to time. For any significant changes, we will notify you in advance via your registered email and post a notice on the site.

• The date of any change will always appear at the top of the page as "Last Updated".
• Continued use of the site after any changes takes effect will be considered acceptance of the updated policy.
• If you do not agree to the updated policy, you may request to close your account.

If you have any questions, concerns, or complaints about our Privacy Policy, don't hesitate to reach out. We're always here to help.

• Email: support@mlhd.pro
• Live Chat: Click the chat button in the bottom-right corner of the site.
• Support hours: 24 hours a day, 7 days a week.
• Response time: We typically respond within 24 hours.